Terms of service

Last Updated: August 21, 2026

Overview

Welcome to Ocano. The terms "we", "us" and "our" refer to Ocano. Ocano operates this store and website, including all related information, content, features, tools, products and services made available through the website (collectively, the "Services"). Ocano is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced or linked herein, describe your rights and responsibilities when you access or use our Services.

Please read these Terms of Service carefully before using our website or placing an order. By accessing, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use or access our Services.

Section 1 - Access and Account

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

When using our Services or placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address. You agree that all information you provide is accurate, current, and complete.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. You must notify us promptly if you believe your account has been accessed without authorization.

Section 2 - Our Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, and other information displayed on our website are accurate and up to date.

However, colours and visual appearance may vary depending on your device, screen settings, lighting, and other technical factors. We cannot guarantee that the colour displayed on your screen will exactly match the physical product.

Product availability, descriptions, specifications, and prices may be changed or updated from time to time without prior notice. We reserve the right to discontinue products or limit quantities where reasonably necessary.

Section 3 - Orders

When you place an order through our website, you are making an offer to purchase the products selected by you. Your order is subject to acceptance by Ocano and availability of the products.

After you place an order, you will normally receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or product information error, payment cannot be authorized, or we reasonably suspect fraudulent or unauthorized activity.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled order in accordance with applicable law.

Your purchases are subject to our Return & Refund Policy.

Section 4 - Prices and Billing

All prices displayed on our website are shown in the currency indicated at checkout. Prices, discounts, promotions, and offers may change from time to time.

The price applicable to your order will generally be the price displayed at the time you place your order, subject to any obvious pricing or technical error.

Where applicable, taxes, delivery charges, customs duties, or other charges will be displayed or communicated during the checkout process or as otherwise required by applicable law.

You agree to provide accurate and complete payment and billing information. You confirm that you are authorized to use the payment method provided for your purchase.

Section 5 - Shipping and Delivery

We will process and dispatch orders in accordance with the delivery information provided on our website and our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, strikes, or other unforeseen events.

Where applicable, your statutory rights relating to delivery, cancellation, refunds, faulty products, or products that do not conform to the contract are not affected by these Terms.

Section 6 - Intellectual Property

Unless otherwise stated, the content available through our Services, including our trademarks, logos, brand names, text, product descriptions, photographs, images, graphics, videos, designs, layouts, and other materials, is owned by or licensed to Ocano and is protected by applicable intellectual property laws.

You may access and use our website for your personal and lawful purposes. You must not reproduce, distribute, modify, copy, republish, sell, create derivative works from, publicly display, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

Section 7 - Optional and Third-Party Services

Our Services may include features, applications, payment services, shipping services, analytics tools, or other services provided by third parties.

Third-party services may be subject to their own terms, conditions, and privacy policies. We are not responsible for the independent operation of third-party services to the extent permitted by applicable law.

Section 8 - Third-Party Links

Our website may contain links to websites or services operated by third parties. These links are provided for convenience and do not necessarily mean that we endorse or control those websites.

We are not responsible for the content, security, availability, policies, or practices of third-party websites. If you choose to access a third-party website, you do so at your own discretion and should review its applicable terms and privacy policies.

Section 9 - Relationship with Shopify

Ocano uses Shopify to power and operate its online store and certain aspects of the Services. However, purchases made through our website are transactions between you and Ocano.

Shopify provides the technology platform that enables us to offer our Services, but Shopify is not the seller of the products offered by Ocano.

Section 10 - Privacy Policy

Your use of our Services is also subject to our Privacy Policy .

Our Privacy Policy explains how we collect, use, store, and protect personal information. By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Section 11 - Customer Feedback and Reviews

If you submit reviews, comments, photographs, suggestions, ideas, or other content to us ("Feedback"), you grant Ocano permission to use, reproduce, display, publish, and distribute that Feedback for purposes connected with operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to submit the Feedback and that your submission does not infringe the rights of any third party.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct errors and update information where reasonably necessary. If an obvious error affects an order you have placed, we may contact you to discuss the available options, including cancellation where appropriate.

Section 13 - Prohibited Uses

You may use our Services only for lawful purposes. You must not use our website for any unlawful, fraudulent, malicious, or unauthorized purpose; to violate applicable laws; to infringe intellectual property or privacy rights; to transmit malicious software; to interfere with the operation or security of our website; or to attempt unauthorized access to our systems, accounts, or data.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that a user has violated these Terms or applicable law.

Section 14 - Agents and Automated Access

Automated software, bots, agents, crawlers, or similar technologies must not access, interact with, or collect information from our Services in a manner that violates these Terms, applicable law, or technical restrictions communicated by us.

We may use reasonable technical measures to limit automated access that places excessive loads on our website, interferes with our Services, or is otherwise unauthorized.

Section 15 - Termination

We may restrict or terminate your access to our Services where reasonably necessary, including where you materially breach these Terms, engage in fraudulent activity, misuse our Services, or violate applicable law.

Section 16 - Disclaimer of Warranties

We aim to keep our website, product information, and Services accurate and available, but we do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes, restricts, or limits any warranty, condition, guarantee, or consumer right that cannot lawfully be excluded or limited under applicable law.

Section 17 - Limitation of Liability

To the fullest extent permitted by applicable law, Ocano will not be liable for losses that were not reasonably foreseeable at the time the relevant contract was formed, or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot legally be limited or excluded.

Section 18 - Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable costs incurred by Ocano as a result of your unlawful use of the Services, fraud, deliberate misuse of the website, or material breach of these Terms.

Section 19 - Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary, while the remaining provisions will continue to apply to the fullest extent permitted by law.

Section 20 - Waiver and Entire Agreement

If we do not immediately enforce any right or provision under these Terms, this does not mean that we have waived that right or provision.

These Terms, together with the policies and information expressly referenced on our website, constitute the agreement between you and Ocano concerning your use of our Services.

Section 21 - Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations under these Terms where reasonably necessary to operate our business, including in connection with a business sale, restructuring, merger, or transfer of assets.

Section 22 - Governing Law

These Terms of Service are governed by the laws of England and Wales, unless applicable consumer protection laws require otherwise.

If you are a consumer, you may also have rights to bring proceedings under the mandatory consumer protection laws of the country in which you live where applicable.

Section 23 - Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, legal requirements, or other relevant circumstances.

The updated version will be posted on this page with a revised "Last Updated" date.